Privacy policy

Last updated: July 11, 2026

At The Watch Lab, we keep things simple. We only handle the basic information required to process and ship your order. Our store is hosted on Shopify, which securely manages our payment processing, website hosting, and customer accounts.

What Information We Handle directly

We only collect and use the information necessary to fulfill your order and provide customer support:

  • Shipping & Order Details: Your name, shipping address, phone number, and email address so we can package and ship your order.

  • Customer Support: Any information or messages you send us directly if you reach out for help.

We do not store, sell, or manage your credit card or financial data directly.

Role of Shopify

Our store is powered by Shopify. When you browse our site, create an account, or check out:

  • Payment Processing: Your financial and transaction details are handled securely by Shopify and its designated payment processors.

  • Site Operations & Analytics: Shopify automatically collects standard technical data (like device information, IP address, and browser type) and uses cookies to keep the store secure and running smoothly.

To learn more about how Shopify processes and protects your data, please review the Shopify Privacy Policy.

Third-Party Services & Shipping

We only share your address and contact information with necessary third parties (such as shipping carriers like Canada Post, UPS, or FedEx) to ensure your package arrives safely.